Privacy Practices: Hilltop Recovery Services is committed to protecting the privacy of our clients. This privacy policy explains how we collect, use, and safeguard the personal information of our clients at our facility in California. Information We Collect: We collect a variety of information required for treatment, including personal and demographic information, medical history, and insurance information. Other information, such as session notes, progress reports, treatment plans, and diagnostic assessments, is collected during treatment. We also collect information that clients provide to us through our intake form, surveys, feedback sessions, and other communication channels. This information may include personal preferences, family history, and other sensitive information. We may also collect information from third-party sources, such as referral sources or other healthcare providers. Use of Information: We use the information we collect to provide individualized and effective treatment plans for our clients. We also use information to communicate with clients, bill for services, and comply with legal obligations. We may share information with healthcare providers and insurance companies for coordination of care and billing purposes. We may also provide information to authorized third parties, such as family members and legal representatives, with written consent from the client. Data Security: We use physical, technical, and administrative measures to protect client information from unauthorized access, disclosure, or alteration. Our staff is trained to maintain confidentiality and abide by ethical standards in handling client data. Data Retention: We retain client data for as long as necessary to provide treatment and comply with legal obligations. We follow state and federal regulations for record retention and may dispose of information securely after the retention period. Changes to Privacy Policy: We reserve the right to update our privacy policy to reflect changes in our practices. We encourage clients to review this policy periodically. Any significant changes to the policy will be communicated to clients through written notices or on our website. Contact Us If you have any questions or concerns about our privacy policy or handling of your personal information, please contact us at: Hilltop Recovery Services P.O. Box 316 Lucerne, California 95458 Phone: 707-998-1800 Email: hilltoprecovery@yhaoo.com Thank you for choosing Hilltop Recovery Services Treatment Facility for your recovery journey. We are committed to supporting you with individualized treatment in a secure and confidential environment.
